11th Avenue : House help assault allegation triggers protest by domestic workers

Users of the cleaning and domestic help platform Snabbit reported repeated cancellations throughout the day as workers collectively refused to accept new assignments

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Ankita Sharma
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Domestic workers gather outside a residential society in Greater Noida West to protest an alleged assault on a fellow worker, highlighting concerns over safety and dignity in the domestic services sector.
Domestic workers gather outside a residential society in Greater Noida West to protest an alleged assault on a fellow worker, highlighting concerns over safety and dignity in the domestic services sector.

Greater Noida West: A domestic worker’s alleged assault inside the 11th Avenue residential complex in Gaur City 2 has sparked widespread protests among house helps and gig workers across Greater Noida West, disrupting household services and raising concerns about worker safety and dignity.

According to reports, the incident took place at the 11th Avenue apartment complex in Gaur City 2, where a domestic worker was allegedly assaulted by a resident while on duty. News of the incident spread rapidly among domestic workers in the area, leading hundreds of workers to suspend work in solidarity and demand justice for their colleague.

The protest had a visible impact on residents who rely on app-based household services. Users of the cleaning and domestic help platform Snabbit reported repeated cancellations throughout the day as workers collectively refused to accept new assignments. Many workers reportedly asked customers to cancel bookings, stating that they would not resume work until action was taken against the accused resident.

Several workers participating in the protest said the issue was larger than a single incident. They argued that domestic workers often face disrespect, verbal abuse and unsafe working conditions, while lacking adequate protection mechanisms. The protest quickly evolved into a broader call for accountability and workplace safety.

Police officials confirmed that a group of women workers gathered outside the gates of 11th Avenue to protest. Authorities reached the spot, spoke with the protesters and dispersed the gathering peacefully. Police stated that no formal written complaint had been filed at the time of reporting.

The incident has reignited discussions around the treatment of domestic workers in gated communities and the responsibilities of residential societies in ensuring a safe working environment for support staff. Residents and worker groups alike are now calling for a transparent investigation into the matter.

Questions raised over worker safety

The episode has highlighted the fragile relationship between convenience-based service platforms, residents and the workforce that powers them. While technology has made booking domestic help easier than ever, workers say safeguards for their safety and dignity remain inadequate.

As the protest gains attention across the NCR region, many are watching to see whether authorities, society management and service platforms take concrete steps to address the concerns raised by domestic workers.

For now, the message from the protesting workers remains clear: justice for their colleague must come before business as usual.

Snabbit says the safety of workers is ‘non-negotiable’

Responding to the incident, home services platform Snabbit said it is extending support to the affected worker and is cooperating with the authorities in the ongoing investigation. The company said it has taken precautionary measures and restricted the customer account linked to the booking pending review.

In a statement shared with Apartment Times, a Snabbit spokesperson said:

“We are deeply concerned by the reported incident involving one of our Experts and our thoughts are with her and her family. The safety, dignity and well-being of our Experts is non-negotiable.”

The company further stated that it has extended immediate support to the worker and is fully cooperating with the investigation.

“We have extended immediate support to the Expert, are in touch with the relevant authorities and are cooperating fully with the ongoing investigation. As a precautionary measure, the customer account associated with the booking has been restricted pending review.”

Reiterating its stance against any form of abuse or violence, Snabbit added:

“Any allegation of violence, abuse or misconduct is deeply concerning and completely inconsistent with the standards we expect from everyone who uses our platform. We remain committed to continuously strengthening the systems, safeguards and support mechanisms that help protect Experts and customers alike.”

The statement comes amid widespread protests by domestic workers in Greater Noida West, where workers suspended services and demanded strict action against the accused resident following the alleged assault at 11th Avenue, Gaur City 2.

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