The incident occurred in Tower 7 around 11:28 pm on October 19. Residents and security personnel rescued the injured executive, while a detailed root cause analysis has been sought from Otis, Mahagun and the maintenance agency.
Greater Noida West: A Blinkit delivery executive sustained a leg fracture after falling into the service lift pit at Tower 7 of Mahagun Mywoods Society on October 19, 2026. According to an incident report shared by the society’s security team, the incident occurred at approximately 11:28 pm in the Minus Two basement area.
The incident came to light when residents passing through the Tower 7 lobby heard cries for help coming from the lift pit. Residents Ashutosh Sikarwar and Rohan Agarwal, along with the Tower 7 security guard and other residents, rushed to the spot after being alerted.
They reportedly spotted the delivery executive through the gap between the lift and the floor landing. Subsequently, Saurav Bansal, Ashutosh Bhatnagar, Nimish Agarwal and other residents also joined the rescue effort.
Delivery executive reportedly fell while trying to exit lift
According to the incident report, the delivery executive told the rescue team that the lift had malfunctioned and stopped between floors. He reportedly attempted to force open the lift doors to get out but fell into the lift pit, sustaining a fracture to his leg.
The exact sequence of events leading to the fall and the circumstances surrounding the reported lift malfunction have yet to be established through a technical investigation.
Residents, security team assist in rescue
Following the incident, the security team, lift operators and rescue personnel were alerted to initiate the rescue operation. With the assistance of lift operator Rinku Singh, security personnel Parvat Singh and other team members, the injured executive was pulled out of the Minus Two lift pit.
According to the report, an ambulance was summoned through emergency number 108, while the police were informed through 112. Police personnel subsequently arrived at the scene.
The delivery executive’s family or guardians were also informed. After the ambulance and family members arrived, he was handed over for medical assistance and taken to the hospital for treatment in the presence of the police.
Detailed root cause analysis sought from Otis, Mahagun
The incident report stated that a detailed root cause analysis (RCA) has been requested from Otis, Mahagun Mywoods management and the maintenance agency.
The technical investigation is expected to help establish the circumstances surrounding the reported malfunction, the condition and operation of the service lift, and how the delivery executive fell into the lift pit.
The findings of the investigation will be important in determining the cause of the incident and identifying any corrective measures required to prevent similar incidents in the future.
The cause of the incident remains subject to technical investigation. Further details regarding the lift’s condition, the maintenance records and the findings of the RCA report are awaited.