Supertech Eco Village-1 CAM charge cut triggers row over proposed 50% service reduction

Residents oppose proposed manpower cuts, seek continuation of existing services; MLA Tejpal Nagar and BJP district president Abhishek Sharma assure residents that arbitrary reduction in facilities will not be allowed

By
Ankita Sharma
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Residents of Supertech Eco Village-1 protest over the reduction in CAM charges and proposed cuts in security, housekeeping and maintenance manpower in Greater Noida West.
Residents of Supertech Eco Village-1 protest over the reduction in CAM charges and proposed cuts in security, housekeeping and maintenance manpower in Greater Noida West.

Greater Noida West: The dispute over Common Area Maintenance (CAM) charges at Supertech Eco Village-1 has intensified after the facility management agency announced that the maintenance charge would be reduced to ₹2 per square foot plus GST, while proposing a substantial reduction in manpower and services from September 21, 2026.

The development has triggered strong opposition among residents, who have been protesting over CAM charges and have objected to any reduction in essential services along with the lower maintenance fee.

Security manpower to be cut by nearly 100

Under the proposed arrangement, security manpower would be reduced from 240 to 141 personnel. The agency has said that the available workforce would be deployed to cover all towers and gates as far as possible.

Residents have raised concerns over the impact of such a reduction on gate management, visitor verification, tower security and the overall security system of the society.

The housekeeping workforce would also be reduced from 128 to 74 personnel. The agency has proposed providing broadly one housekeeping worker for each tower on alternate days, with the available manpower being deployed for common areas on other days.

The horticulture team would be reduced from 33 to 19 workers. According to the agency, no new plantation work would be undertaken and existing greenery would be maintained according to available resources.

The largest reduction after security has been proposed in the MEP department, where manpower would fall from 162 to 88. The agency has stated that depending on manpower and material availability, common-area complaints could take around five to seven days to resolve.

Proposed manpower structure

Security240141
Housekeeping12874
Horticulture3319
MEP16288
Management & Accounts3927

The agency has maintained that these reductions are necessary to align expenditure with the lower CAM collection.

Essential services to continue

Despite the proposed manpower rationalisation, the facility management team has said that efforts would be made to continue essential services, including DG rent, lift AMC, garbage disposal, diesel expenses, CCTV AMC, boom barriers, transformer rent, STP operations, AC AMC, vending charges and swimming pool AMC. However, residents have argued that merely retaining a service on the list does not address their concerns if the manpower and resources required to deliver that service are reduced.

Intercom and access control AMC proposed to be discontinued

The agency has also proposed reducing material procurement and limiting pump repair activities. It has proposed discontinuing the Intercom AMC and Access Control AMC because of the reduced budget. Residents have expressed concern over the possible impact of these decisions, particularly because access control systems are linked to the security and day-to-day functioning of the society.

Development and improvement work to be put on hold

Several development and improvement activities have also been proposed to be stopped. These include tower repair and painting, CCTV installation on individual floors, gate widening and other similar improvement works. The agency has further said that common-area electricity consumption would be reviewed and lighting could be rationalised where necessary to control expenditure.

Why has September 21 been chosen?

The facility management agency has said that although an earlier written communication indicated that the reduced CAM charge would be effective from September 5, the revised manpower structure is proposed to come into force from September 21. According to the agency, the transition period is required to restructure operations while complying with applicable labour and employment laws. This includes requirements relating to notice periods, retrenchment compensation, employee settlements and other statutory obligations.

The agency has therefore maintained that a large-scale manpower reduction immediately from September 5 would not be operationally appropriate and could also be legally inappropriate in cases where statutory requirements apply. The proposed arrangement has also been shared with the IRP and ACC for their consideration, according to the agency.

Residents oppose service cuts

Residents have maintained that they support a reduction in CAM charges but do not want it to result in a deterioration of essential services. Their primary concerns include security deployment, housekeeping, CCTV coverage, common-area maintenance, electrical and plumbing response, access control and overall upkeep of the society.

Residents fear that reducing security and housekeeping personnel could affect both safety and living conditions within the complex. They have also demanded greater transparency regarding CAM calculations, expenditure and the services being provided against the amount collected from residents.

MLA Tejpal Nagar and BJP District President meet residents

The issue gained political attention when Dadri MLA Tejpal Nagar and BJP district president Abhishek Sharma visited the society on Saturday during the residents’ protest. Residents placed their grievances before the two leaders, including the CAM charges, proposed manpower cuts and the management of the society.

According to residents, the MLA told the company that it could collect ₹2 per square foot plus GST from September 5, but should not use the reduction in CAM charges as a reason to cut manpower and essential facilities. The leaders assured residents that arbitrary reduction of essential services would not be allowed.

Residents also raised the issue of the AOA election, demanding that it be conducted on time and that eligible residents be allowed to become members, participate in the election process and elect their representatives. They further demanded that the society’s management eventually be placed in the hands of elected representatives instead of remaining under the control of the builder or its agencies.

Police role in CAM decision raises questions

The facility management agency has also referred to a recent interaction with police officials, alleging that its General Manager – Operations was put under pressure to provide written consent regarding the CAM charge being fixed at ₹2 per square foot.

This allegation has not been independently established. Residents have sought clarification from senior police officials regarding the circumstances in which the written consent was obtained and whether police intervention played a role in determining the CAM charge. They have also questioned whether similar intervention has taken place in CAM-related disputes involving other group housing societies in Greater Noida West.

Residents seek intervention from authorities

Following the facility management agency’s announcement, residents have sought intervention from senior administrative and police authorities.

Their demand is that the CAM charge should be rationalised without compromising essential services, particularly security, CCTV, housekeeping and maintenance.

The facility management agency, meanwhile, has maintained that the proposed cuts are a financial consequence of reducing the CAM collection to ₹2 per square foot and that maintaining the existing manpower and service level within the reduced budget is not economically viable.

The dispute now centres on whether the reduced CAM charge can be implemented without a corresponding decline in essential services. With the revised manpower structure proposed to take effect from September 21, residents and the facility management agency face the task of finding an arrangement that addresses the financial concerns while ensuring that basic safety, maintenance and operational standards are not compromised.

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