Noida: The electricity department’s new policy has become a major source of inconvenience for residents, with widespread complaints about smart meters, billing irregularities and a complicated service system.
Power supply cut without prior notice
Residents allege that electricity is being disconnected without prior notice in homes where smart meters have been installed. Consumers say such sudden outages are unfair and disruptive, especially in the absence of any warning mechanism.
Prepaid system triggers billing Shock
The shift to a prepaid system has resulted in a significant increase in electricity expenses for many households. Consumers report that their balance gets exhausted unexpectedly, resulting in immediate disconnection.
Technical issues in online recharge systems have further worsened the situation, often leaving residents without electricity for extended periods. There are also complaints that smart meters are running faster than expected, adding to concerns.
Centralised system causing delays
Earlier, electricity bill corrections were handled at the sector level by junior engineers, SDOs and executive engineers. Under the new policy, consumers are now required to visit Sector 18 for any billing-related issue.
This has resulted in overcrowding, long queues and significant waiting time. Residents have also pointed out the lack of proper parking facilities in the area.
Multiple offices for basic services
The new system has made access to basic services more complicated. Residents must now visit Sector 16 for new electricity connections and Sector 18 for meter-related issues. Earlier, these services were available at nearby electricity offices, making the process simpler and more efficient.
Residents demand restoration of old system
Residents are demanding that the earlier decentralised system be restored so that all electricity-related issues can be resolved at local offices. They believe this will reduce inconvenience and improve efficiency.
RWA raises concerns
Divya Krishnatreya (alias Deepak Sharma), President of RWA Sector 105, Noida, has raised these concerns on behalf of residents.
The new policy has made grievance redressal difficult and increased hardship.
Divya Krishnatreya, President, RWA Sector 105
Residents are urging the electricity department to review the policy and introduce more consumer-friendly measures.
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