Ola founder Bhavish Agarwal, Kunal Kamra spar over service quality issues | Company News

A public spat erupted on social media between Ola Electric founder Bhavish Agarwal and stand-up comedian Kunal Kamra on Sunday, centering around the after-sales service quality of Ola’s electric scooters. The heated exchange unfolded on X (formerly Twitter), drawing attention from both fans and consumers alike.

The Triggering Incident

The controversy began when Agarwal shared a post featuring a photo of Ola’s gigafactory, celebrating the company’s achievements. Kamra quickly responded, posting an image of multiple Ola Electric scooters lined up, seemingly waiting for servicing. His tweet raised concerns about the service quality of Ola’s electric vehicles, questioning whether Indian consumers truly have a voice in matters affecting them.

“Do Indian consumers have a voice? Do they deserve this? Two-wheelers are the lifeline for many daily wage workers…” Kamra wrote, tagging Union Road Transport and Highways Minister Nitin Gadkari and the Department of Consumer Affairs, Government of India. He further encouraged users to share their experiences with Ola Electric, emphasizing the need for accountability from the company.

Bhavish Agarwal’s Response

Agarwal did not take Kamra’s comments lightly. In a sharp retort, he invited the comedian to come and help improve the service, claiming he would pay Kamra more than what he earned from his comedy career. “Since you care so much, come and help us out! I’ll even pay more than you earned for this paid tweet or from your failed comedy career,” Agarwal tweeted. He also assured that Ola was expanding its service network quickly and that backlogs would be addressed soon.

Kamra shot back at Agarwal’s remark about his career, posting a clip from one of his shows, featuring an audience cheering and clapping, and labeled the Ola founder as “arrogant and substandard.”

Escalation of the Dispute

The exchange escalated with Agarwal making a pointed comment, “Chot lagi? Dard hua? Aaja service center. Bahut kaam Hai.” (Did it hurt? It’s very little. Come to the service center). He offered to pay Kamra better than what his comedy shows yield.

Kamra then turned the heat up, challenging Agarwal to offer a full refund to anyone who wanted to return their Ola electric scooter purchased in the last four months. “You don’t need my money, but people not being able to get to their workplace need your accountability,” he asserted. He urged Agarwal to demonstrate genuine concern for his customers.

In response, Agarwal claimed that Ola Electric had sufficient programs for customers facing service delays and challenged Kamra to engage in real work rather than “armchair criticism.”

Consumer Reactions

As the exchange continued, numerous Ola Electric consumers joined the conversation, voicing their complaints about service quality. They called on Agarwal to address their issues, adding to the growing chorus of dissatisfaction surrounding the brand’s after-sales service.

Conclusion

The verbal tussle between Bhavish Agarwal and Kunal Kamra highlights ongoing concerns about customer service in the electric vehicle sector, particularly as more consumers make the switch to EVs. The discussion sheds light on the importance of addressing consumer grievances and the accountability that companies must uphold, especially in the rapidly evolving landscape of electric mobility. As the electric vehicle market grows, so too will the scrutiny of companies like Ola Electric, making it essential for them to not only innovate but also provide robust support to their customers.

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