Noida: Residents have raised concerns over the condition of the electricity infrastructure in Noida, alleging that ageing systems, power fluctuations, outages and delays in resolving consumer complaints are causing difficulties for residents and businesses.
The issue has been raised by the RWA of Sector 105, which has also questioned the charges being levied on consumers seeking new electricity connections.
According to the RWA, parts of Noida continue to rely on electricity infrastructure that was developed years ago and has not kept pace with the city’s rapid expansion. Residents have alleged that voltage fluctuations and unexpected power cuts continue to affect several areas.
Concerns over charges for new connections
The RWA has also raised concerns over the additional charges being imposed on consumers applying for new electricity connections. It has questioned the basis and transparency of what it describes as high ‘affordable charges’ and sought a review of the applicable fee structure.
The association said consumers should not have to bear an additional financial burden while also facing problems related to electricity supply and infrastructure.
Manpower shortage cited as another concern
The RWA has also highlighted an alleged shortage of staff and technical personnel in the electricity department.
According to the association, even routine faults can sometimes take several hours to resolve because of limited manpower. Residents have sought adequate staffing and technical teams to ensure faster response to complaints and faults.
Residents seek decentralisation of services
Another concern relates to the availability of consumer services. The RWA said consumers from different parts of Noida are required to visit the electricity office in Sector 18 for issues related to billing.
Similarly, it said meter-related complaints are handled through a limited number of service centres, resulting in long queues and inconvenience for consumers.
The association has sought sector-wise or zone-wise consumer service centres so that residents can address billing, meter and other electricity-related issues closer to their homes.
RWA seeks action from authorities
Divya Krishnatreya, president of RWA Sector 105, said the benefits of electricity schemes can reach consumers only when reliable power supply, transparent charges and accessible services are available.
The RWA has urged the government and concerned electricity authorities to modernise ageing infrastructure, review the charges imposed on new connections, address the manpower shortage and decentralise consumer services.
The association has also called for greater attention from elected representatives and authorities towards electricity-related complaints affecting residents and businesses in Noida.