Know Refund Rules And Your Rights

Over 100 flights are set to be cancelled today, adding to nearly 300 that were already scrapped in the past 48 hours. Amid this travel chaos, here’s a guide to your rights and how and when can you claim refunds. (File Photo)

If your flight is cancelled or delayed beyond a certain point, you can get a refund, under the aegis of DGCA’s ‘Passenger Rights’ guidelines (CAR Section 3, Series M, Part II). (File Photo)

Here’s a breakdown of the refund rules and when you can expect reimbursement:
– If your flight is delayed for more than two hours, and you choose not to travel.
– Your flight is cancelled and you opt out of the alternate flight offered.
– The airline cannot provide another flight within a reasonable timeframe.
– You can be rebooked at no extra cost.  (File Photo)

Documents you should keep handy to claim a refund:
– A copy of your e-ticket
– Boarding pass
– Payment receipt or bank transaction proof
-Cancellation or delay notification from the airline (File Photo)

A passenger needs to submit these documents on the airline’s official website ideally within seven days of the cancellation or delays. (File Photo)

Additionally, your passenger rights are as follows (File Photo)

Airlines must accommodate you on their next available flight, or shift you to another carrier’s flight if you request it and seats are available. (File Photo)

If you already reported at the airport for your journey and your flight gets delayed further, the airline is responsible for providing meals, refreshments or vouchers. This is a regulation that airlines cannot legally bypass. (File Photo)

You are eligible for accommodation only if the disruption is within the airline’s control. Example: crew shortage, technical issues, and operational mismanagement. (File Photo)

You won’t get an accommodation if the delay steams from – air traffic restrictions, weather conditions, ATC outages or third-party technical disruptions (like the present one). (File Photo)