Subtitle: National Highway users can rate their toll plaza experience, report issues and submit remarks through the mobile app.
New Delhi, October 19, 2026: The National Highways Authority of India (NHAI) has introduced a ‘Toll Plaza Feedback’ feature on the Rajmargyatra mobile app to help improve services at toll plazas and enhance the overall experience of National Highway users.
The initiative aims to strengthen citizen participation and support efforts to make journeys across the National Highway network safer, smoother and more convenient.
How The Toll Plaza Feedback Feature Works
Under the new feature, annual pass users will receive a notification on the Rajmargyatra app after crossing a National Highway toll plaza, inviting them to share their experience.
Other users can also submit feedback by accessing the ‘Toll Plaza Feedback’ option in the app’s menu section. The feature allows users to rate their toll plaza experience on a scale, select options relevant to their journey and add remarks about any issues they encountered.
Feedback To Help Identify Service Gaps
According to NHAI, the feature will provide National Highway users with a dedicated channel to share their experiences and highlight issues that require attention.
The feedback is expected to help the authority identify and monitor areas where improvements in toll plaza services may be needed. It will also support efforts to address user concerns and improve service delivery across the National Highway network.
NHAI Encourages Public Participation
NHAI has encouraged National Highway users to actively use the new feature and share their experiences through the Rajmargyatra app.
The authority aims to use citizen participation to better understand users’ concerns and work towards improving the quality of services at toll plazas across the country.
With the introduction of the feedback facility, National Highway users can now directly communicate their toll plaza experiences through the mobile application, providing an additional channel for reporting concerns and suggesting improvements.