Greater Noida West : Samriddhi Grand Avenue recently witnessed a revolutionary moment in the field of customer service with attitude. A JLL maintenance employee, upon being politely asked to remove his shoes before entering a resident’s home, reportedly declared: “I will not remove my shoes. Take the service if you want.” And thus began the Great Shoe Standoff of 2025.
The sacred slippers rebellion
The resident’s wife, in an act of pure civility, offered a pair of indoor slippers, a gesture that, in any civilized world, would mean “Thank you.” But for the service warrior, it was apparently a matter of pride and prestige. He left, job undone, dignity misunderstood. When the incident was reported to the on-site supervisor, Ranjit, he stood firm like a corporate philosopher, declaring:
My people will not remove shoes. Get the work done if you want.
Ranjit
Because clearly, dignity is measured not in manners, but in whether you can step into someone’s living room with your boots on.
Corporate Karma: The management way
When the resident escalated the matter to Project Head Mukesh Chauhan, expecting maturity and mediation, he received a lecture on “rules and regulations” instead.
- Empathy? Optional.
- Understanding? Missing in action.
After all, nothing says professionalism like blaming the customer for expecting basic respect.
Why were manners seen as humiliation?
And that’s the real tragedy here –
Why did a simple, age-old Indian custom, removing shoes before entering someone’s home, become a question of ego?
Why was hygiene mistaken for humiliation?
Have we collectively forgotten the lessons of COVID so quickly?
The world may have moved on, but viruses haven’t.
Residents still live amid the threat of dengue, malaria, pollution and countless invisible infections.
Wanting a clean home isn’t superstition, it’s sanity.
So what exactly is wrong if people still follow old rituals of cleanliness and care?
Since when did decency start hurting corporate pride?
Of temples, toes and tone-deafness
In Indian tradition, a home is no less sacred than a temple. You don’t stomp into it; you step into it with respect. But for some, manners seem to have gone out of the syllabus, somewhere between “Service Ethics” and “How to Handle Customers Without Rolling Your Eyes.”
No respect, only attitude !
Residents claim this isn’t an isolated incident. JLL’s version of “customer service” often looks like a live experiment in ego management. When respect exists through the door, the brand enters, with shoes on.
It’s not High Maintenance anymore. It’s high ignorance.
Residents
Public advisory: Think before you JLL
To all societies in Noida Extension, before you bring in JLL Maintenance Services, take a deep breath, light some incense, and pray for patience.
Because when they come, they might fix your faucet, but they’ll surely test your faith.
Where respect ends, JLL begins.
Because who needs manners when you have maintenance?
Public Reacts –
Few services like electrician and plumber must wear safety shoes while doing any technical task to avoid current and water.
Gaurav Gupta
किचन सिंक की लीकेज के लिए घर में चप्पल भी दे दिए, फिर भी JLL का प्लंबर वापस चला गया बिना काम किए। JLL से Ranjeet जी और मुकेश जी उल्टे ही बरस पड़े। सवाल: हमारे पैसे से चल रहे मेंटेनेंस के इस दुर्व्यवहार से कैसे निजात पाएं
Girish Shukla
The same thing happened with me in K Tower, when a plumber refused to remove his shoes, even though it was around 4 PM and we had just finished sweeping and mopping. When I called the maintenance team, they casually said, “Yes, we’ve instructed our workers not to remove their shoes inside homes.” What’s ironic is, we always offer clean indoor slippers to every worker who visits.
Resident
I think if wearing shoes is critically important then maintenance should provide shoe cover to technicians.
Samarpit Arya
Very bad All concerns should take immediate action to blacklist JLL Maintenance immediately and take legal action against it.
Ajit